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Customer Service

 

  • Free Shipping Details



    SlickVapes offers FREE SHIPPING on all orders over $49 within the USA. Most small items and international orders ship via USPS with either First Class Mail or Priority Mail, depending on your location and the shipping costs involved (at the discretion of our Shipping Department). Larger orders and most vaporizers ship with standard FedEx Home Delivery (or FedEx Ground for non-residential addresses), unless you choose to upgrade your shipping method during checkout. Most orders shipping to Canada will be sent via UPS.

    The checkout process on our website features built-in shipping options that are real-time and true to cost, so you receive email confirmation immediately upon placing your order. Feel free to contact us for customized order summary or shipping options.

    While USPS does not provide complete tracking information for orders shipped with First Class Mail, SlickVapes purchases a delivery confirmation number, at our own expense, to confirm successful delivery of your shipment. Larger orders and most vaporizers are shipped with FedEx, which offers a sophisticated tracking system. As soon as your order is packed, SlickVapes sends tracking information to the email address you have provided.

    A signature is required for orders $250 and greater. You may opt out by contacting us prior to shipping. An adult signature requirement is available upon request. Please contact us for further details.

    **Note that if your tracking information states “Not Found,” please allow until 7:00pm EST for it to update on the tracking website (USPS, FedEx, or UPS). Tracking information will update on the website once the package is picked up by the courier.

    International Shipping

    We provide shipping options through USPS and FedEx for all international customers. Feel confident that we will make sure your order arrives safely at your international location. International transit time is estimated and may incur delays due to the destination’s customs processing.


  •  Privacy Policy


    We collect information from you when you comment on our webpage or subscribe to our newsletter. We also may use cookies at any time to the visitors ip address, referring location, visit duration and other information to help our site improve usability, user experience and more.

    When ordering or registering on our site (if applicable), as appropriate, you may be asked to enter your: name or e-mail address. You may, however, visit our site anonymously.

    What do we use your information for?

    Any of the information we collect from you may be used in one of the following ways:

    1. To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
    2. Get feedback from our loyal visitors
    3. To administer a contest, promotion, survey or other site feature

     

  •  Return Policy


    Before placing an order through our store, we recommend carefully researching the product you wish to purchase. Any return/exchange must be unused and in brand new condition. If you would like any additional information about a product before making a purchase, please contact us; Our team is a very very friendly, experienced and knowledgeable about our product line and have no problems pointing you in the right direction when it comes to vaporizer choices.

    ORDERS RETURNED WITHIN 30 DAYS

    All items purchased from our listings must meet the following requirements to be eligible for a refund/exchange:

    Item must be in original, brand new condition.

    Buyer must understand and agree to pay for all shipping costs associated with returning the item(s).

    Buyer must understand and agree to a 20% processing fee for items that have been opened or have broken seals. Item(s) must be returned in full or will otherwise incur additional processing fees up to 50%. This includes parts and/or accessories.

     

  • Terms of Use



    Your use of, and access to, this Site is subject to these Terms of Service (these "Terms"). These Terms are a legal agreement between you and us, and they contain important information on your legal rights, remedies and obligations. By accessing, browsing or otherwise using the Site, you (i) acknowledge that you have read and understand, and are agreeing to be bound by these Terms and that you are agreeing to comply with all applicable laws, rules, policies and regulations; and (ii) represent that you are an adult and have the legal capacity to enter a contract in the jurisdiction where you reside. This Site is not for children under 13 years of age and in no event shall any child under the age of 13 use the Site. You further acknowledge and agree that your access to and use of the Site and the services provided through the Site are valuable benefits that you receive by agreeing to, and complying with, these Terms. If you do not wish to agree to these Terms, you may not access, browse or use the Site and you should discontinue these activities immediately.

    We may change or revise these Terms at any time, for any reason and without notice, and if you use or access the Site or any services offered on the Site at any time on or after the "Last Updated As Of" date set forth above, you are deemed to have been notified of, and your use or access of the Site or any such services after that date signifies your acceptance of, any changes or revisions arising on or before that date. For this reason, please visit this page on a regular basis to ensure that you are familiar with the most recent version of these Terms. You can address your questions or concerns regarding these Terms.