DISCREET BILLING AND SHIPPING
Your orders will always be shipped in plain, unmarked packaging. Our packaging is inconspicuous with no indication of the contents on the outer packaging; no SlickVapes logo, no product indications. The return label on your package will show "Slick Gadgets Distribution" "SV" "Shipping Department" among other names.
Your financial statement will have a charge by SLICKVPS ####. Nothing from the outside will remotely resemble anything that has to do with SlickVapes.com's culture.
FREE SHIPPING DETAILS
SlickVapes offers FREE SHIPPING on all orders over $49.99 within the USA. Most items and international orders ship via USPS with either USPS First Class Mail, USPS Priority Mail or Fedex depending on your location and the shipping costs involved (at the discretion of our Shipping Department). Larger orders and some vaporizers ship with standard FedEx Home Delivery (or FedEx Ground for non-residential addresses), USPS Priority Mail, or UPS in some cases, unless you choose to upgrade your shipping method during checkout.
Most international orders will be sent via USPS First Class International or via Fedex.
The checkout process on our website features built-in shipping options that are real-time, keep in mind they are just estimates and are not to be dependent on with 100% accuracy. There are times where we may use another warehouse to ship our products which may benefit you and get you your order sooner. There also may be warehouse delays which we will in form you on within 12-24 hours of ordering.
Custom Shipping Options:
- If you are in need of custom shipping requests, please leave a note or contact us during ordering so we can fulfill those requests.
While USPS does not provide complete tracking information for orders shipped with First Class Mail, SlickVapes purchases a delivery confirmation number, at our own expense, to confirm successful delivery of your shipment. Larger orders and most vaporizers are shipped with FedEx, which offers a sophisticated tracking system. As soon as your order is packed, SlickVapes sends tracking information to the email address you have provided.
Do You Require Signature?
A signature may or may not be required for orders $250 and greater. If you have a specific request for your order please contact us before we ship your package so we can make adjustments.
USPS Tracking States "Status Not Available"
**Note that if your tracking information states "Status Not Available" or “Not Found,” please allow 24 hours for it to update on the tracking website (USPS, FedEx, or UPS). Tracking information will update on the website once the package is picked up by the courier.
INELIGIBLE SHIPPING SCENARIOS
- FedEx cannot deliver to a P.O. Box.
- Butane must be shipped with FedEx Ground. Butane cannot be shipped to a P.O. Box address or shipped via Air/Express methods.
HOW LONG WILL IT TAKE FOR MY PACKAGE TO ARRIVE?
On some orders, SlickVapes offers rapid order processing and same day shipping for orders placed Monday – Friday before 1:30pm EST (12:00pm for orders shipping to Canada). Most orders will be shipped within 12 - 48 hours of submission. If you wish to obtain a guaranteed delivery date, please choose an upgraded shipping method.
USPS ARRIVAL TIMES:
- USPS transit times are estimated and cannot be guaranteed.
- USPS First Class Mail — 2 to 6 Business Days
- USPS Priority Mail — 1 to 3 Business Days
- USPS Express Mail — 1 to 2 Business Days (Orders that are placed after our 1:30est cutoff time on Friday will be shipped the next business day (normally the following Monday, unless it's a holiday)
FEDEX ARRIVAL TIMES
- FedEx Ground / Home Delivery — 1 to 5 Business Days (in the continental U.S.)
- FedEx Express Saver — 3 Business Days
- FedEx 2Day — 2 Business Days
- FedEx Standard Overnight — Next Business Day by 3pm (to most non-rural areas)
- FedEx Priority Overnight — Next Business Day by 10:30am (to most non-rural areas)
UPS ARRIVAL TIMES:
- UPS Standard — 2 to 7 Business Days
- UPS Expedited — 2 Business Days
- UPS Express Saver — Overnight Delivery by 12:30pm (to most non-rural areas)
- UPS Express — Overnight Delivery by 10:30am
- UPS Express Early AM — Overnight Delivery by 8:30am (to most non-rural areas)
Please note that while FedEx does not automatically deliver on the weekend, a Saturday Delivery option may be available for your location, upon request, for an additional charge of $15. If you have any questions, please contact us for assistance in placing your order.
The Slick Vapes warehouses operate from Monday through Friday.
**Please note that if an order is placed after our shipping cutoff time of 1:30 pm EST on Thursday, your package will ship out on Friday (1:00pm for orders shipping to Canada).
DIFFERENT BILLING & SHIPPING ADDRESS
For orders with different billing & shipping we may delay your package for further verification. You will be notified within 12-24 hours if we need extra verification from you. Please understand that we do this to protect our customers from possible invalid activity.
Why am I being asked to verify before shipping?
In very few cases, if there is an issue will come up with your order, such as verification of payment, different billing & shipping address, international orders, color selection, etc. we will get in contact with you on the same day.
Slick Vapes reserves the right to verify your order prior to shipping. Once we have verified the transaction, we will do our best to ship by cut-off times.
We provide shipping options through USPS and FedEx for all international customers. Feel confident that we will make sure your order arrives safely at your international location. International transit time is estimated and may incur delays due to the destination’s customs processing.
International customers are responsible for Customs and Duty Fees. SlickVapes is not responsible for these fees and will not pay Duty charges. These charges are at the discretion of your country and are the sole responsibility of the buyer.
Import fees and taxes are not included in your order total. You may check with your country's Customs Office to determine what these additional costs will be, prior to making your purchase.
All prices and transactions are in USD. You may be assessed currency conversion or other fees associated with this transaction by your bank or credit card issuer if your card’s currency is other than USD.
In the event we ship a package from the USA to Canada, sales tax will be automatically included in your order total. These taxes will be pre-paid on shipments to Canada; the buyer is responsible for duties and fees.
For questions regarding voltage compatibility of a product, please contact us for more information.
Incomplete or Incorrect Address Submissions:
Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.
FEDEX®: All shipping methods guaranteed*
Call 1-800-463-3339 (1-800-GoFedEx) to file a claim
USPS: Only Priority Mail Express is guaranteed*
USPS® Customer Service
Call 1-800-ASK-USPS® (1-800-275-8777) to file a claim
Hours of Operation
Monday - Friday 8 AM - 8:30 PM ET
Saturday 8 AM - 6 PM ET
USPS 2018 Postal Holidays: