Please drop us a line, we'd love to hear from you!
If this is about an order, please include your order number in the message.
Hours of OperationM - F: 9:00am - 3:00pm (EST) Excluding Holidays
Please allow 24-48 business hours for our customer representative to reply to all of your questions and concerns. Most requests will be answered much sooner than that.
Please refer to COVID-19 Delays and Information here.
Where do you ship from?
Our warehouses are located in California, Florida, Texas, New York and Las Vegas . To better serve our customers, our sophisticated order management system will ship your package from the best location with available inventory. For this reason sometimes orders are fulfilled and shipped separately. More information on shipping here.
How do I claim warranty?
Certain brands we offer have requested that you contact the manufacturer directly. Please contact them directly on the following channels:
Dr. Dabber - email@example.com / 1-855-DOC-DABS
Davinci Vaporizers - https://www.davincivaporizer.com/support/
Focusvproducts - https://focusvproducts.com/pages/warranty-exchanges
Not sure? Contact us directly with your order number, description of your specific issues and images of the product. Our experts will try to troubleshoot your device before issuing an RMA request. We do this to offer a fast solution for your issue. If we deem that the device would need to be inspected for warranty claims, we'll then send you an approved RMA number for returning. PLEASE: Do not ship packages back without contacting us first. Our shipping address and return address may be different.
My bank account was charged but my order didn't go through?
What you're seeing is an authorization. It will automatically clear within 2-3 business days.
Can I return my device?
Please refer to this link https://slickvapes.com/pages/return-policy
Do you price match?
Yes we do. Send us a link and a screenshot with valid pricing with shipping and we will do our best to price match our competitors. Some items we sell have strict MAP pricing and for those items we can not price match due to manufacturer rules.
How Will My Package Be Shipped?
We place a very high value on your privacy, so your orders will always be shipped in plain, unmarked packaging. Our packaging is inconspicuous with no indication of the contents on the outer packaging; no Slick Vapes logo, no product indications. The return label on your package is labelled with discreet naming conventions such as "Distribution Center", "Shipping Department", "SV Distribution" along with other names.
International Orders: Unfortunately, we do have to include generic information along with a commercial invoice for customs documentation, which appears on the outer packaging. The invoice includes a packing list indicating: Business name, Tax ID, Item name, Item Weight, Item Value (Price), and Item’s Country of Origin.
Do You Ship to P.O. Boxes?
Yes. Exceptions: Fedex shipments, some cases we must ship FEDEX, we will notify you promptly.
Do You Ship Internationally?
IMPORTANT: We sincerely apologize, we are no longer able to accept international orders due to shipping issues.!
Which Days Do You Ship?
Slick Vapes warehouses operate Monday through Friday. Due to the volume we are receiving during the COVID-19 Pandemic, order processing and shipping are experiencing delays and are taking longer than usual. More information on how our orders and shipment are affected by the pandemic here.