Please drop us a line, we'd love to hear from you!
If this is about an order, please include your order number in the message.
Hours of OperationM - F: 9:00am - 3:00pm (EST) Excluding Holidays
Please allow 24-48 business hours for our customer representative to reply to all of your questions and concerns. Most requests will be answered much sooner than that.
1. Where do you ship from?
Our warehouses are located in California, Florida, New Jersey, Las Vegas, and Canada. To better serve our customers our sophisticated order management system will ship your package from the best location with available inventory. For this reason sometimes orders are fulfilled and shipped separately. More info...
2. How do I claim warranty?
Certain brands we offer have requested that you contact the manufacturer directly.
Dr. Dabber - firstname.lastname@example.org / 1-855-DOC-DABS
Davinci Vaporizers - https://www.davincivaporizer.com/support/
Not sure? Contact us directly with your order number, description of your specific issues and images of the product. Our experts will try to troubleshoot your device before issuing an RMA request. We do this to offer a fast solution for your issue. If we deem that the device would need to be inspected for warranty claims, we'll then send you an approved RMA number for returning. PLEASE: Do not ship packages back without contacting us first. Our shipping address and return address may be different.
3. My bank account was charged but my order didn't go through?
What you're seeing is an authorization. It will clear up within 2-3 business days.
4. Can I return my device?
Please refer to this link https://slickvapes.com/pages/return-policy
5. Do you price match?
Yes we do. Send us a link and a screenshot with valid pricing with shipping and we will do our best to price match our competitors.
6. How Will My Package Be Shipped?
We place a very high value on your privacy, so your orders will always be shipped in plain, unmarked packaging. Our packaging is inconspicuous with no indication of the contents on the outer packaging; no Slick Vapes logo, no product indications. The return label on your package will indicate "Shipping Department", along with our address. International orders do include a commercial invoice for customs documentation, which appears on the outer packaging. The invoice includes a packing list indicating: Tax ID, Item, Item Weight, Item Value (Price), and Item’s Country of Origin.
7. Do You Ship to P.O. Boxes?
Yes. Exceptions: Fedex shipments, some cases we must ship FEDEX, we will notify you promptly.
8. Do You Ship Internationally?
During checkout you will see a dropdown that shows countries where we allow order shipments. Please note that on USPS First Class packages tracking is only available until the item reaches the US border. Also, remember your country may levy taxes, customs fees, or import duties on the purchase that you'll be responsible for.
9. Who Is Your Shipping Carrier?
We ship with FedEx, FedEx Express, the United States Postal Service (USPS) and UPS
10. Which Days Do You Ship?
Slick Vapes warehouses operate Monday through Friday. Our Shipping Policy features rapid order processing with same-day shipping for all orders placed Monday - Friday before 1:30pm EST (12:00pm for orders shipping to Canada).